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All enquiries and feedback can be made using the Online Enquiries & Feedback
form or via our Customer Care hotline at 03-9206 7800. You may also visit or write to us at our
Desa Pandan office.
In the event that problems cannot be resolved instantaneously, we will aim to respond within 24
hours on receipt of your enquiry or complaint.
When making complaints, please furnish us with the complaint details and your personal details such
as your name, address and contact number.
For a quicker way of submitting your enquiries and feedback, please use our
Online Enquiries & Feedback form.
Your message will be attended to by the responsible department, and the appropriate action will be taken as soon as possible.
You can always visit us at Desa Pandan office, if you require any further assistance. We also
welcome any complaints and we will attempt to attend to your inconveniences the soonest we can.
Your enquiries or feedback will be filed and logged and you will be advised on the estimated
resolution time. For queries that can be resolved immediately, our Customer Care representatives
will guide you through to troubleshoot your problems.
In cases where we are not able to resolve the problems within the proposed date, we will recommend
an alternative solution.
Your views, concerns and comments are essential towards bettering our services.
We also accept written feedback from our customers. Written feedback can be addressed to any of
our Desa Pandan office.
Your complaints will be filed and logged and the appropriate action will be carried out as soon
as possible.
If you have any problems or complaints regarding your Gas Malaysia account or your bills, we will
get back to you within 5 working days from the date of receipt. You will be notified on the action
taken until the issue is resolved.
Our friendly Customer Care representatives handle all calls concerning enquiries and feedback.
Call us on our hotline at 03-9206 7800 and we will try to troubleshoot your problems immediately.
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